FAQ


Orders & Processing

How long will it take for my order to ship?

Handmade & Studio Items: Physical specimens, original prints, and curated oddities are ahnd-packaged within 2–5 business days. Once shipped, you will automatically receive an email with your tracking number.

Print-on-Demand Apparel & Goods: These items are custom-printed just for you. Production takes 2–5 business days, with domestic shipping typically taking an additional 2–5 business days (around 4–10 business days total).

Digital Downloads: Available immediately after checkout via the download link on your order confirmation page and in your confirmation email.

Where do you ship?

We currently only ship domestically within the United States.

Can I cancel or modify my order after placing it?

Because orders move into preparation quickly, please contact us immediately at thestrangerelic@gmail.com if you notice an error in your shipping address. Once an order has shipped, it cannot be modified or canceled.

Natural Curios & Handmade Pieces

Are your natural specimens ethically sourced?

“Ethically sourced” has become an empty buzzword in the oddities community—anyone can say it, and there is no official certification to prove it. We prefer direct transparency.

Every specimen we offer is either found naturally in the wild or sourced through trusted suppliers we have worked with for over six years. We do not purchase from farms or vendors that harm animals for parts. As animal lovers ourselves, we refuse to support or contribute to that kind of industry.

Will my item look identical to the product photos?

Original artwork, hand-printed goods, and natural curios inherently feature unique textures, organic variations, and individual characteristics. While many of our products are one-of-a-kind, some items, like jewelry, are crafted in small batches.

While we always strive to keep product listings up-to-date with current photos, please understand that no two natural specimens or batch-made items are identical. If you have a preference regarding the exact piece you receive, email thestrangerelic@gmail.com and we will gladly provide photos of our current stock.

Shipping, Returns & Damaged Items

What should I do if my package is lost or delayed?

Once a package is scanned into the postal carrier network (USPS/UPS), transit delays and delivery are managed by the carrier. If tracking stalls or shows delivered but cannot be located, please contact your local postal carrier directly to initiate a search.

What if an item arrives damaged?

If your piece arrives damaged during transit, email thestrangerelic@gmail.com within 48 hours of delivery. Please include your order number along with clear photos of the damaged product and the exterior packaging so we can assist.

What is your return policy?

Due to the small-batch, curated, and fragile nature of our items, all sales on original artwork are final unless damaged upon arrival. For all other products please see our Return Policy page for detailed instructions on how to initiate a return.

Contact & Inquiries

How can I reach support?

Send an email to thestrangerelic@gmail.com. We answer inquiries Monday through Friday and typically respond within 24–48 business hours.