Last Updated: August 2026
1. Domestic Shipping Only
Service Area: We currently only ship to addresses within the United States (including Alaska, Hawaii, and US territories). We do not offer international shipping at this time.
Carriers: Orders are shipped via standard domestic carriers (USPS or UPS) depending on package weight, size, and destination.
2. Order Processing & Handling
Processing Time: Physical orders typically process and ship within **2–5 business days** (Monday through Friday, excluding weekends and federal holidays).
Tracking Confirmation: Once your shipping label has been generated, you will automatically receive an email confirmation containing your carrier tracking number. Please allow 24–48 hours for the carrier to update tracking scans.
3. Lost, Stolen, or Delayed Shipments
Carrier Responsibility: Once a package has been accepted and scanned into the carrier’s network, The Strange Relic is not responsible for lost, stolen, delayed, or misdelivered shipments.
Marked as Delivered: If your tracking status shows “Delivered” but you cannot locate your package, please check with household members, neighbors, and your local carrier annex. We cannot replace or refund items marked as delivered by the carrier.
Carrier Claims: For packages lost in transit (where tracking shows no movement for an extended period), buyers are encouraged to file a missing mail search or claim directly with the carrier (USPS or UPS).
4. Shipping Addresses & Undeliverable Packages
Please double-check that your shipping address is complete and accurate at checkout.
The Strange Relic is not responsible for packages delivered to incorrect, outdated, or incomplete addresses provided by the buyer.
If a package is returned to us as “Return to Sender” or “Undeliverable,” the customer is responsible for any additional shipping fees required to reship the package.
5. Damaged in Transit
If an item arrives physically broken or damaged during transit:
Contact us at thestrangerelic@gmail.com within 48 hours of delivery.
Include your Order Number and clear photos of both the damaged product and the exterior packaging/box.
Retain all original packaging and damaged items until the carrier claim or inquiry process is resolved.
Contact Us
For questions regarding your shipment:
Email: thestrangerelic@gmail.com